3 Factors to look into before considering Reece Plumbing: Review November 2024
The majority of customers love Reece plumbing. However, not all customers have the same preference and budgets. Our team at AustralianStreet.Com have listed out a couple of points that you need to look into before going for Reece plumbing:
Why ‘Reece plumbing’ is so popular in Australia?
The company was established in 1919 and has been providing plumbing services for more than 100 years. It has become one of the most popular plumbing companies in the country, with a reputation for providing high-quality services and excellent customer service.
Reece Plumbing offers a wide range of plumbing services, including installation, maintenance, and repair of plumbing systems. They also offer emergency services, so customers can get help when they need it the most. Their services are available to both residential and commercial customers, making them a versatile plumbing company that can meet the needs of a wide range of customers.
How does Reece differentiate it from other plumbing companies?
What sets Reece Plumbing apart from other plumbing companies is its commitment to excellence. They are dedicated to providing the best possible service to their customers and ensuring that every job is done right the first time. Their team of experienced plumbers is highly trained and skilled in all aspects of plumbing, and they use only the best tools and equipment to get the job done.
One of the things that make Reece Plumbing so popular is its commitment to sustainability. The company is dedicated to reducing its carbon footprint and protecting the environment. They have implemented a range of sustainable practices, such as using water-efficient products, recycling materials, and reducing energy consumption.
3 Factors To Look Into Before Considering Reece Plumbing
1. It Is Qualitative, Yet Expensive!
This short story is about one of the customers who found differences in pricing and products:
A customer recently visited Reece in Kilburn South Australia, hoping to find reasonably priced basic 90mm PVC gutter and downpipe fittings. However, upon arriving at the specialist plumbing store, they were disappointed to find that the prices for these items were significantly higher than other retailers.
The customer recommends that others looking for these types of items should check Bunnings and Mitre 10 for prices before heading to Reece. For example, a 90mm threaded cap at Reece was priced at $5.35 without the sealing washer, which was an additional $8.08. In comparison, a comparable Holman brand at both Bunnings and Mitre 10 was priced at $3.40, which includes the sealing washer. Similarly, a 90mm T-piece at Reece was priced at $7.07, whereas the Holman brand at Bunnings and Mitre 10 was priced at $3.15. Finally, a 90mm threaded coupling was priced at $5.53 at Reece, while the Holman brand at the other two retailers was only $3.15.
Overall, the customer was disappointed by the significant price difference and could not recommend Reece to others on this basis. It is important for customers to compare prices and products from different retailers to ensure that they are getting the best value for their money.
2. Non-Existent Customer Service
These two opinions are shared by the customers who experienced ‘No Customer Respect’:
A customer recently had a disappointing experience with Reece Civil in Beresfield (Newcastle). The customer had made three phone calls to the store inquiring about missing products but was met with dismissive and defensive explanations from customer support, the person who answered the phone. Unsatisfied with the response, the customer decided to visit the store to follow up.
Upon arriving at the store, the customer witnessed executive and two male counter staff members complaining about customers and using inappropriate language. It wasn’t until executive noticed the customer’s presence that she changed her behavior, adopting a flirtatious and submissive attitude. The customer expressed frustration with the lack of quality service, professional respect, and quality control at Reece Civil.
This kind of behavior is unacceptable from customer service representatives, and it is disappointing to hear that Reece Civil is not maintaining a high standard of professionalism. Customers deserve to be treated with respect and receive quality service, and it is clear that this was not the case in this situation.
Reece should take this feedback seriously and work to improve the quality of their service and the behavior of their staff. A lack of professionalism can have serious consequences for a business, and it is important that they take steps to address these issues.
A customer had an unsatisfactory experience with the customer service provided by (21C) at Reece Civil. On three separate occasions, the customer inquired about their missing products and received rude and defensive communication from Ashlee. The customer was disappointed with the poor management skills, lack of product knowledge, and missing products.
When the customer asked to speak to the manager, they were advised that he was not available, or the message was not even given. This is not an acceptable response to a customer who is seeking help with their concerns.
It is crucial for businesses to choose the right people to interact with their customers. The customer service representative is often the first point of contact for customers and sets the tone for their overall experience with the company. Rude and unprofessional behavior can lead to customers having a negative perception of the company and potentially impacting future business.
It is essential that Reece Civil takes customer feedback seriously and works to improve the quality of their service. Providing adequate product knowledge and ensuring that customers receive timely and respectful communication can go a long way in maintaining a positive reputation and retaining loyal customers.
3. Unworthy Warranty
A customer who wasn’t satisfied with their warranty and promises!
Disappointed with Reece’s response to a faulty Thermann 5* 26lt unit? Join the club. This particular water heater model has been known to have issues with running cold/fluctuations, and it appears that it is also prone to complete breakdowns, even while still under warranty. If you find yourself in this situation, don’t expect Reece to be of much help.
One customer reported that their unit, which was installed in 2015, stopped working completely in 2022, and the heat exchanger was spilling out water from the unit, causing damage to the electronics and casing. Given that this was still within the 10-year warranty period, one would expect Reece to replace the unit with a new one, free of charge. However, according to the customer, Reece’s response was to offer a reconditioned unit with only a 12-month warranty.
The customer was understandably unhappy with this response, and it’s easy to see why. They were effectively losing 1.5 years of their warranty period, and being given a second-hand unit in return. This is hardly what one would expect from a company that supposedly backs its products.
It’s disappointing to see that Reece is not standing behind the Thermann 5* 26lt unit as one would hope. If you are in the market for a new water heater, you may want to consider other options, as this particular model has been discontinued, and there are reports of it being unreliable. When it comes to your home’s hot water, it’s important to choose a product and a company that you can trust to provide quality service and support, even in the event of a problem.
Conclusion On Reece Plumbing Services & Products
There are thousands of customers out there satisfied with Reece Plumbing. However, you cannot thoroughly rely on reviews with bad experiences. It’s always recommended to look into the good and the bad before you make a final purchase decision.
This review was just an alert for those who can’t afford to regret it later. It is good to make a wise decision by speaking to a sales executive before falling into a mess. Good luck!
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